Delivery and Returns
Due to the current situation we are delivering free of charge in Newark Nottinghamshire and Edwinstowe, Nottinghamshire.
We aim to despatch orders within 5 days of receiving cleared payment.Select from the options available for despatch. Orders are sent in the UK via Courier or 2nd class Royal Mail charged at £5.00 or Courier or First Class Royal mail Charged at £7.50. Currently we are not sending orders to Europe or rest of the world. Proof of delivery is always obtained. You can if you wish collect your order from our shop. Due to rigours of transport some items are not suitable to be posted and are only suitable for collection from our shop - these are clearly marked on the item page - SimpleyNatural cannot accept responisibilty if they are requested for despatch by Royal Mail or courier.
We want you to be 100% satisfied with your purchase. Our website provides in depth details about all of our products and services and you are welcome to visit our shop in Edwinstowe Nottinghamshire at anytime to inspect the different goods and services which we provide. You should satisfy yourself the goods you order are what you require. We will only accept returns in the unlikely event that they are not as described or not of merchantable quality.
Please contact us within 7 days of receipt to arrange the return of the product. The cost of returning the goods is the responsibility of the purchaser. The product must be returned in its original packaging and in a saleable condition. We do not accept responsibility for circumstance beyond our control such as items lost or damaged in transit. Please note that personalized products cannot be returned. If the return is a result of our error (you received an incorrect or defective item, etc.), then we will pay the return fees or arrange collection on your behalf. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Cancellation by SimpleyNatural
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the product you have ordered, if this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.We do not or are unable to deliver to your area.A product you have purchased has an incorrect price or typographical area.If we do cancel your order we will refund your credit card as soon as possible and in any event within 30 days of your order.